Shipping and Delivery Policy
Australian delivery addresses
We offer our customers free delivery of products Australia wide by Courier. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.
All parcels will be delivered between 8.30am – 5.30pm to the provided address and will require a signature on receipt. Parcels cannot be left unattended. It is recommended you provide a work address for delivery if no one is home during business hours. If you have missed the delivery first time around, you will be contacted and will have to collect it up from the advised location. We do not offer direct pickup of your order from our despatch site.
Unless otherwise stated, all products are listed on our site in AUD including the Australian GST rate. If GST does not apply to your order this will be shown on checkout. All non-Australian related taxes, duties and Customs charges are the responsibility of and to be paid by the customer.
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do. We will cover the cost of freight of returned items where the mistake has been ours. If you require the goods to be returned for refund due to one of the reasons allowed above, you need to contact us to arrange collection.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from us your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology, the industry standard. If you have any questions regarding our security policy, please contact us on email@example.com
Our goods come with guarantees that cannot be excluded under Australian Consumer law. You are entitled to a refund or replacement for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Regulation 90 (1)(c) and 90 (2)
Online Sale of Restricted Items
You must be over the age of 18 to purchase knives. It is the responsibility of the buyer to ensure that they comply with their own state laws and regulations.